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Article Data
Article Ref
2117-FGCV-4336
Written By
John Chang
Date Created
Wed, 12th May 2010
Updated By
John Chang
Date Modified
Wed, 12th May 2010
 
(Lost?)

   How to fix Wavy lines / rolling video in AVER+ sofware

Question 

 

I have a V355AF document camera and am currently using it with the AVer+ software (current updated version from your website). The Video in the software is covered with rolling lines running up and down. I have changed out my USB cable and it is still the same.  How do I get rid of the rolling lines? Picture of rolling image attached.

 

 

 

Answer 

 

Dear user,

We have a resolution for this.

1. Please make sure your AVER+ software is the most current up to date version. Visit http://www.avermedia-usa.com/presentation/dl_355af.asp to check if your version matches the current version if not delete your software and redownload it from our website.

2. Please send an email to support.ppdusa@avermedia.com requesting for the latest V355AF Firmware (and upgrade instructions).  Or you can call 1877-528-7824 for tech support help.  Avermedia tech support is available M-F 8:30 - 5 PST.

Thank you

Tech Support

 

 

 

 

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